Virtual Case Manager Benefits

Benefits

HOW DOES THE VCM BENEFIT THE COMMUNITY PROVIDER?

Tracking Tool
VCM allows agencies to record and track the Clients and services they provide to their community.
Measuring Tool
VCM reporting enables agencies to understand the service needs in the community and measure the volume of services provided or referred. Agencies can measure the volume in changes to request funding and support as well as modify operations to meet changing needs.
Collaboration
Agencies working together can serve a broader range of a Client needs. Assistance can be provided thru the VCM enabling staff to refer needs to collaborating agencies. Collaboration promotes a unified effort within the community to support its people better.
Referral Assistance
Agencies can find help for individual by using the directory search features based on a simple taxonomy. Search functionality helps VCM user including staff and volunteers to find help for individuals based on their needs, the distance to providers located from their residence or assisting agency, print contact information about the Agency who can meet their needs, listing hours of operation, location, phone, restrictions, requirement, even print intake documentation to be filled out prior to visiting the Agency. The needs are tracked so client needs can be met and not missed.
Funding
Agencies have powerful real time reporting at their figure tips. Agencies can provide thorough evaluations of needs, outcomes, and fluctuation in service request. Historical data can provide detail comparison of needs based on volume, age, family model, employment history, as well as Client density maps showing where and what the needs are in a community.

HOW DOES THE VCM BENEFIT THE CLIENT?

One time intake process for collaborating community providers
Significantly reduces wait time for services
Hassel-free intake process
Reduces the number of times a Client is asked for information
Helps agencies understand a Client's holistic needs
Enables Agencies to secure funding for future Client support
Provides referral resources helping Clients find the closest and best providers
Reporting on services and outcomes enables Agencies to improve services

WHAT IS THE VCM ID CARD?

The VCM ID card is an anonymous bar coded access card that allows Clients to go through simple intake process at Agencies providers. No personal information is recorded on the VCM ID card. Each card is generic with no information about the Client.

DOES THE VCM CARD STORE PERSONAL INFORMATION?

No personal information is stored on the card. If lost the card will provide no information to anyone who may find it. The card uses a bar code system that can only be used by an authorized VCM agency in the VCM system.

IS PERSONAL INFORMATION SECURED?

Securing Client information is of the highest important for the VCM development team. We understand that personal information can be confidential and keeping it secure is a requirement. We use industry proven technologies to ensure that information stays secure and is not accessible by non-authorized VCM users.

Security Socket Layer (SSL):the technologies provide encryption on all communication between the end users computer and our server center. It also ensures the end user that they are communicating all information with our system and validates the source of connection to the VCM network. This ensures that communication cannot be captured by outside parties.

.Net Framework: BY default the Microsoft.Net framework provides many layers of protection from existing intrusion methods. The VCM was built on top of the most up to date programming and security technologies available today. These same technologies are used in banking, government and healthcare systems.

Brute-force Password Protection: To prevent outside parties from guessing a users account and gaining access by authentication, the VCM password criteria requires strong password structure in all secure network environment.

Firewall and Data Access: The VCM SQL servers reside behind a secure firewall system. The software and application layers analyze and process all information to and from the databases to ensure any access is from authorized sources from authenticated users of the VCM system.

File Attachment Abstraction: All images and digital documentation recorded within the VCM is handled and stored by the File Abstraction Layer. This enables the system to first authenticate and review security rights before retrieving and displaying files.

Hosting Infrastructure: The VCM servers and data storage are located in a SAS70 / HIPAA compliant CyrusOne data center. CyrusOne customers include 9 of the Fortune 20 top companies. The data center implements military-grade security protocols to protect all physical assets. Security measures include: Onsite data center security guards 24 hours a day and 365 days a year, video surveillance and recording of the exterior and interior of each facility, biometric and key card security for rigid access control, reinforced physical structure including concrete bollards, steel-lines walls, reinforced glass and perimeter fencing.

High Reliability: Power and cooling architectures utilize advanced components and are designed with N+1 and 2N parallel redundancies, providing 100% uptime with no interruption in service, cooling and electrical systems can withstand a loss of two legs and the systems are still 100% operational, Distributed Redundant Electrical Design allows for multiple levels of redundancy within the same data hall. <

Certification: All CyrusOne facilities are fully certified with SSAE16, TIA 942 Top Tier (fault tolerant), HIPAA, and PCI-DSS.

IS YOUR PERSONAL INFORMATION DISCLOSED OR SOLD TO OUTSIDE PARTIES?

No, the information within the VCM is not sold or traded, or otherwise transferred to outside parties. Information could be released to authorized entities if required to comply with state or federal laws.

CAN THE CARD BE REPLACED IF LOST?

Yes, go to any authorized VCM Agency to have a new card provided.