System Overview

Virtual Case Manager (VCM) is an integrated, web-based system developed to collect, track, measure, and manage the details about client information and their service needs. Built on a centralized database and utilizing a common information platform, the VCM consolidates client information and record keeping into a uniform, confidential and collaborative system within your agency and throughout the network.

    ° Single point client intake, record keeping, and service tracking
    ° Reduces intake time and duplication while streamlining client processing
    ° Consolidates multiple forms of communication into one organized and centralized resource
    ° Real-time service reporting
    ° Geographical snapshots of service needs, frequency, and volume
    ° A simple resource for agencies to provide general referral services
    ° Secured record keeping, HIPAA compliant, and ensures internal/inter-agency level control

    • CLIENT
      ° Reduces wait time
      ° Hassel-free client intake within the network of providers
      ° Reduces the number of times personal information is requires
      ° Free access to health and social service directory

      • REPORTS
        ° Meets OJFS, United Way, and other funding sources reporting requirements
        ° Standardized, specialized, and aggregate data reporting and exporting