The client intake screen provides staff with a tool to enter and modify general client and family demographic information. On this screen the user can record client details as well as assign a VCM ID card and capture a photo ID snapshot.
Increased Efficiency and Time Savings
The primary benefit of the quick service entry resource is its ability to significantly speed up the process of recording services. By enabling users to enter services with just a single click or a quick scan, it minimizes the time spent on manual data entry. This efficiency can lead to substantial time savings, especially in high-volume environments where seconds per transaction can add up to hours saved over the course of a day.
Versatility in Data Entry Methods:
This feature supports multiple data entry methods, including keyboard and mouse, barcode scanners, and e-signature pads. This versatility ensures that it can be adapted to fit the specific needs and preferences of different users and work environments. For example, a retail environment might prefer barcode scanners for speed, while a service provider might use e-signature pads for client signoff. This flexibility enhances user experience and operational efficiency.
Improved Accuracy and Reduced Errors:
Manual data entry is prone to errors, which can lead to inaccuracies in service records and potentially impact billing, inventory, and customer satisfaction. The quick service entry feature reduces the likelihood of such errors by automating the data capture process. Barcode scanners, for instance, minimize the risk of mistyping or overlooking entries, while e-signatures ensure that services are approved by customers or technicians, adding an additional layer of verification to the process.
Customizable Quick Service
The process has been designed to be as simple and robust as possible and to streamline data entry for high traffic locations or for volunteer and beginner users of the VCM. Service packages, e-documents, and the screens visible modules can be configured at an agency level allowing each agency to turn this process to fit their individual needs.
Flexible Digital Intake Process
The flow of the intake process is also customizable. In this example and depending on which services are provided to the client or family, the system will take the user through signoff verification steps in which the client signs off on required documentation like the OJFS Eligibility Food Take Home Form, using the digital signature pad. No paperwork to collect, maintain, or manage. Auditing can be done electronically or records can be printed for reporting requirements at any time.
