The reporting tools built into the VCM provide a wide range of functionality. Each report is given a set of available filters that may be used as needed to retrieve the desired data. Once the data has been retrieved, users can sort, group, and download the report. Accumulative reporting is available for agencies that are looking for agency wide statistics, information and patterns on county or statewide activity.
Detailed Service Tracking:
A service report feature provides clients with detailed insights into the services they have received and their outcomes. This transparency helps clients understand the specifics of the assistance they’ve obtained, such as the frequency of service, the type of support provided, and progress over time. Clients can use this information to assess the effectiveness of the services, making it easier for them to discuss their needs and experiences with service providers accurately.
Improved Service Coordination:
For clients receiving multiple types of services from various providers, service reports can consolidate all service interactions into one comprehensive document. This consolidation makes it easier to manage and coordinate care across different service sectors, reducing overlaps and ensuring that all client needs are addressed efficiently. It also helps in identifying any gaps in service or areas requiring additional attention.
Enhanced Personal Empowerment:
By having access to organized reports of their service history, clients are better equipped to advocate for themselves in interactions with service agencies. They have concrete data to back up their experiences and the evidence needed to request changes or additional services. This empowerment can lead to more personalized and effective support plans, increasing client satisfaction and outcomes.
Advanced Reporting for Proactive Social Service Insights:
Reporting allows an agency to see and understand more than just service history or a list of clients served. The system provides information like: averages in ages, race, income levels, employment, and general demographics. It allows agencies to see patterns of service needs among multiple agencies and the frequency of those needs. This can predict the move towards or away from further assistance; allowing agencies to reach individuals or families before issues become insurmountable and assist them with programs to change the direction of their lives.